General Travel Terms
Find out about your rights and obligations. Read carefully the general terms of travel and… .. have a good trip !!!
Reservations can be made through the Central Agencies and all the cooperating Travel Agencies while ticket issuance can be made through the Central Agencies, the cooperating Travel Agencies and the website of the SAOS FERRIES group.
PASSENGER – VEHICLE TICKETS
a) The ticket is personal, registered, non-transferable and valid only for the route, date and place for which it was issued.
b) According to the Community Directive 98/41 / EC and for safety reasons, the nominal registration of the passengers on each route is mandatory. For the purposes of registration, the tickets are issued by NAME and must state:
* The name of the passenger
* Gender: Male / Female
* Age: Adult / Child / Infant
* The ID or Passport ID number
* The type and registration number of the vehicle, if any
c) When issuing (at an agency or via the internet) the ticket, the passenger must bring his / her ID, state a contact telephone number (preferably mobile) and e-mail address so that he / she can be notified in case of delay, cancellation or cancellation of the ship’s service. In addition to the above, the people who need SPECIAL CARE must be declared to the issuing agency or the central agencies. In case the passenger does not wish to disclose contact information, it is registered in writing on the ticket.
d) The issuance of a ticket on board the ship is prohibited and therefore to avoid unnecessary inconvenience the passenger must issue a ticket in a timely manner.
e) The fare does not include catering.
f) Tickets must be issued within the deadline set by the date of booking, for which passengers are informed by their Travel Agent. Otherwise the reservation is automatically canceled.
g) Children up to five (5) years old: it is mandatory to issue a ticket with zero fare.
a) The passenger must arrive on the ship half an hour before the scheduled departure time and bring his vehicle to the loading area one (1) hour before departure. If for any reason he does not catch the departure he is not entitled to a refund.
b) The driver is obliged to load and unload his vehicle.
c) The passengers of the vehicles are obliged to disembark from them before they are loaded on the ship.
d) Drivers and passengers must bring with them items that may be needed during the trip. After departure, entry into the vehicle area is prohibited.
There is equipment and accessible areas for the best service of passengers with special needs.
a) Passengers are not allowed to carry weapons, cartridges, explosives, flammable, incendiary and generally dangerous substances.
b) For safety reasons, all passengers and objects they carry on board are likely to be inspected. Entry to the ship will be prohibited for persons who refuse to comply and will be reported to the Port Authorities.
c) Passengers must present to the authorized personnel of the ship, their ticket, passport or police ID or other valid travel documents. The company reserves the right not to allow boarding if the passenger does not have the required travel documents and can not prove, beyond any doubt, his identity. After boarding, disembarkation is not allowed without the permission of the responsible Officers of the ship.
CONTROL ON SHIP
Ship Officers carry out ticket checks during boarding and during the voyage. During the check, passengers are required to show their tickets and discount documents once a discount ticket has been issued.
a) The passenger is entitled to carry hand luggage weighing up to 50 kg, without paying a special fare. Persons with reduced mobility are entitled, without payment of a special fare, to carry in addition to hand luggage, any equipment or aid required for their autonomous movement, regardless of weight.
b) During the trip, luggage can remain inside the vehicles. When the passenger travels without a vehicle, then the luggage must be placed in special places of the ship, according to the instructions of the crew.
c) Valuables, money and valuables may be handed over to the Officers of the ship for safekeeping. The company does not bear any responsibility in case of loss of such items that were kept in luggage and were not delivered to its Officers.